Privacy Policy
How we handle your information
Last updated: April 2026
Introduction
Welcome to The Sanctuary Thrift. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at thesanctuarythrift.com or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at info@thesanctuarythrift.com.
Information We Collect
We collect information you provide directly to us, including:
- Personal identification information — name, email address, phone number, and shipping/billing address when you register or place an order.
- Payment information — card details processed securely through our payment gateway. We do not store full card numbers.
- Order history — records of your purchases and interactions with us.
- Communications — messages you send us via email, WhatsApp, or our contact form.
We also automatically collect certain information when you visit our website, including IP address, browser type, pages viewed, and referring URLs, via cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including arranging delivery and sending order confirmations and tracking details.
- Manage your account and provide customer support.
- Communicate with you about your orders, exchanges, or enquiries.
- Send you updates about new arrivals, promotions, and events — you may opt out at any time.
- Improve our website, products, and services.
- Comply with legal obligations.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All payment information is encrypted during transmission.
While we strive to protect your data, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under applicable South African law (POPIA) and general data protection principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal obligations.
- Object to or restrict the processing of your information in certain circumstances.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at info@thesanctuarythrift.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@thesanctuarythrift.com
- Phone: 081 448 5598
- Address: 2 Umgeni Road, Riverclub Ext 1, Sandton (by appointment only)